Non-Residential Service Connections

Non-Residential Connections

The City of Hendersonville installs or permits private utility contractors to install new water and sewer non-residential tap connections, or increase the size of existing connection(s), to accessible water and sewer mains at the request of customers. Non-residential connections consist of the following uses:

• Multi-family residential
• Commercial
• Institutional 
• Industrial

Non-Residential Tap Application for Letter of Commitment(opens in a new tab)

Non-residential connection(s) meeting the criteria listed below require formal water and/or sewer availability and connection/utility plan approvals before a tap application can be submitted. Proposed non-residential connections that do not meet the criteria below may submit a non-residential tap application without formal water and/or sewer availability and connection/utility plan approvals.

• Connections with water meters sized 1.5-inch and larger
• Any connection with a fire line connection
• Any connection to a private system

In order for a non-residential connection to be approved, either of the following must be satisfied. If neither of the following criteria is satisfied, an extension(opens in a new tab) of water and/or sewer is required for service.

• Property frontage to an existing public water and/or gravity sewer main 
• Property within 300 feet of an existing public water and/or gravity sewer main and crossing only one other private property with acquisition of a private-party utility easement agreement 

Non-Residential Tap Process

1. Applicant submits Availability Confirmation Request and receives an availability confirmation letter.
2. Utility Connection Plan is submitted and Connection Plan Approval is issued.
3. Applicant completes online non-residential tap application for Letter of Commitment (requires approved Utility Connection Plan). For new construction, application occurs simultaneously with building permit application.
4. Applicant completes backflow prevention and other applicable non-residential usage requirement application(s)
5. Applicant is assessed and pays a System Development Fee (SDF).
6. City issues Letter of Commitment.
7. Applicant completes new service application for account setup  
8. City issues bill to applicant for fees and charges associated with the tap/meter.
9. Applicant pays applicable tap/meter fees and charges in full
10. Applicant causes necessary work to be scheduled and constructed by properly licensed contractor
11. All work associated with tapping and line construction must be inspected by the Construction and Inspection Division(opens in a new tab)
12. Backflow prevention and other applicable non-residential usage requirements inspection
13. Meters are installed

Tap and Connection Fees

• Tap and connection fees are based on the Fee Schedule(opens in a new tab) in effect at the time of service application. 

Backflow Prevention

• All non-residential and irrigation connections are required to install an approved backflow prevention (PDF, 144 KB)(opens in a new tab) assembly. The water meter will not be installed until the approved backflow prevention assembly is physically installed on-site. After installation, all backflow prevention assemblies shall be tested annually.

Food Service Establishments

• All non-residential connections containing food service facilities shall complete a food service establishment survey(opens in a new tab) and must comply with the City’s sewer use ordinance and chapter 52 of the City Ordinances.

Industrial Waste

• All non-residential connections discharging industrial waste shall complete an industrial waste survey (PDF, 105 KB)(opens in a new tab) and must comply with the City’s sewer use ordinance and chapter 52 of the City Ordinances.