Welcome to the Customer Service Division!
The Customer Service Division is committed to providing prompt, friendly, and professional service to all customers and city stakeholders. The division is responsible for maintaining effective revenue collection processes in compliance with State law, City Ordinances, and utility best practices.
We accomplish this by offering multiple payment options, including online and in-person payments, expanding customer outreach, and continuously improving our technology and services.
The Customer Service Division is located on the first floor of City Hall:
160 Sixth Avenue E
Hendersonville, NC 28792
Customer Service Hours:
Monday through Friday, 9:00 a.m. – 5:00 p.m.
City Hall and the Customer Service Division are closed in accordance with the City's annual holiday schedule.